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COMMON QUESTIONS

Frequently Asked Questions

Have a question? Hopefully these answers will help you
guide you along your way

OK2Pay’s bank verification process allows users to securely confirm the identity/ownership details of a bank account, including the account name, ABN or ACN. In practical terms, it means a user can verify that a company owns the bank account that they have asked for money to be transferred to.

Invoice Redirection Fraud stems from a larger cybercrime called Business Email Compromise where cybercriminals impersonate a business to trick you, an employee, customer or vendor into transferring money or sensitive information.

This is done usually by gaining remote access to an email account or using an email address that appears legitimate and almost identical to the trusted business email address. The cybercriminal then sends what appears to be a legitimate email requesting money or sensitive information.

In the case of Invoice Redirection Fraud, the cybercriminal will send an invoice which includes new updated bank details so payments are redirected to the cybercriminal.

Prior to making a payment, OK2Pay can provide users the actual name associated to a bank BSB and account number, highlighting an incorrect account name or confirming a correct one.

You should contact your bank immediately, suspend any pending payments until you have confirmed the identities of the bank accounts you are about to pay and contact the police.

Setting up an OK2Pay account is easy, our customer success team can have you setup and allow you to start verifying bank account details within a few hours. It’s hassle free and we do all the work for you. Contact our customer team here

OK2Pay is an affordable solution with subscriptions to suit every sized company. Please contact us for a custom subscription and demonstration. Click here

Security is at the heart of everything we do. For a comprehensive understanding of our security policy, please click here

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